Refund Policy

1. Overview
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
2. Returns
Items must be returned within 7 days of delivery.
The product must be unused, undamaged, and in original packaging.
Proof of purchase (order confirmation) is required.
3. Non-Returnable Items
Certain items cannot be returned, including:
Used or damaged products
Items without original packaging
Products purchased on clearance or special sale (if applicable)
4. Refund Process:
Once we receive and inspect your returned item, we will notify you about approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days.
Refunds will be issued through the original payment method or as store credit (depending on situation).
5. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your payment provider
Then contact us at our support email
6. Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, contact us within the return period.
7. Shipping Costs:
Customers are responsible for return shipping costs (unless the product is defective or wrong item delivered).
Shipping charges are non-refundable.
8. Order Cancellation:
Orders can only be canceled before they are shipped.
Once shipped, cancellation is not possible.
9. Contact Us:
If you have any questions about refunds or returns, contact us:
Email:digivaultx.com
WhatsApp:+92-3717041804